Frequently Asked Questions

Payment for Services

Q. What is the health fee and what does it pay for?

The health fee is assessed at a set rate per credit hour and guarantees every enrolled student paying the health fee access to care at the Health and Wellness Center. At FSU the health fee also funds the FSU Counseling & Psychological Services. The portion of the health fee allotted to University Health Services allows the Health Center to offer a variety of no cost and reduced cost services to students. 

Q. What will I be required to pay?

  1. Charges for physical examinations, annual gynecological examinations, medical procedures, laboratory tests, radiology, medical supplies, immunizations, injections, nutrition, and psychiatric clinics can be billed to your insurance. How much you pay depends on the benefits of your particular insurance plan. Always check with your insurance company prior to your visit to verify your benefits.
  2. There is a no show fee for missed appointments. No show charges are also assessed for appointments not cancelled at least 30 minutes before the scheduled appointment time in the medical clinics. Specialty clinic appointments must be cancelled by 4:00 pm the day prior to the scheduled appointment and carry higher no show fees.

Q. What about the lab?

  1. The in-house lab is Quest. Quest accepts over 100 different insurance plans for their services. They are the lab for the student health insurance.
  2. CHP and Coventry direct their insureds to use LabCorps.
    1. We have a pick-up service for LabCorps for some lab procedures.
    2. For other procedures, there are several LabCorps locations in Tallahassee.

Q. Will my insurance cover costs at the Health Center? That depends on your policy.

Please be aware that being in network does not guarantee that all services will be covered. You may still be subject to the co-pay, deductible and coinsurance provisions of your plan.

  1. The Health Center is in network for:
    1. Florida Blue (formerly Blue Cross Blue Shield)
      Network Blue/Blue Options, Blue Choice/PPO and Traditional
    2. Aetna
      PPO, Managed Choice, POS and EPO
    3. United HealthCare (Out-of- Network for Mental Health/Psychiatry)
      Choice Plus, PPO and POS Plans
    4. Humana (Out-of- Network for Mental Health/Psychiatry)
      PPO and POS Plans
    5. Cigna (Out-of- Network for Mental Health/Psychiatry)
      PPO and Open Access Plus (OAP) Plans
  2. All other insurance plans are considered out of network.
    1. While Medicaid and Medicare can be used to register for classes at FSU, these plans cannot be used to pay for services at the Wellness Center.
      1. Medicaid and Medicare students can access care at the Wellness Center.
      2. The care must either be paid for at the time services are rendered or the charges can be deferred to the student account at Student Financial Services.
      3. The student can then file a claim for reimbursement with their Medicaid/Medicare provider.
    2. All other insurance will be filed as out-of-network.
      1. When payment is received from the insurance company, any unpaid balance will be posted to the student's account at Student Financial Services.
      2. The posted unpaid balance on the account at Student Financial Services will create an accounts receivable hold on the student's account.
  3. The Health Center does not bill for Medicaid or Medicare. Charges incurred at the Health and Wellness Center may be deferred to your student account and you must file the claim for your own reimbursement.

Q. How can I pay for services?

  1. The Health and Wellness Center accepts check, AMEX, Discover, Visa, MasterCard, medical account debit card (typically associated with a Health Savings Account), the FSU card and health insurance as payment for services.
  2. Students may also defer charges to their FSU account with Student Financial Services.
  3. Please be aware that the medical account debit card may not be used to pay for charges once they are deferred to Student Financial Services.
  4. Fees from the Health Center posted on student financial accounts must be paid at Student Financial Services in the University Center, not here at the Health Center.

Q. What if the student can't pay for the service?

  1. If a student requires a procedure and cannot pay the same day that service is rendered, the student can defer payment. This will place the balance owed on the student's account through Student Financial Services and payment can be made at the Student Financial Services office located at Suite UCA1500 at University Center.
  2. Exceptional cases may be considered for indigent care support on a case-by-case.

Q. What does an appointment cost?

  1. It depends on the services provided and your insurance coverage. The Health and Wellness Center, conveniently located on campus, provides a variety of quality services at discounted prices. There is no need to pay for services at the time of your visit. Bring your insurance card with you at the time of your appointment and we will file your insurance claim for you. Any unpaid balances may be placed on your student account for future payment.
  2. Please note: Patients who are late will be rescheduled and charged a no-show fee and those who miss a scheduled appointment will be charged a no-show fee. The fees vary according to clinic and appointment type.
    1. The in-house lab is Quest. Quest accepts over 100 different insurance plans for their services.
    2. CHP and Coventry direct their insureds to use LabCorps. There are several LabCorps Labs in Tallahassee.
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