Payment for Services

Q. What is the health fee and what does it pay for?

The health fee is assessed at a set rate per credit hour and guarantees every enrolled student paying the health fee access to care at University Health Services. The health fee does not cover all medical services/charges provided by University Health Services. All primary care office visits will be covered and other services offered at reduced rates. At FSU the health fee also funds the Medical Response Unit, the Center for Health Advocacy & Wellness, and Counseling & Psychological Services. 

Q. What will I be required to pay?

Charges for physical examinations, annual gynecological examinations, medical procedures, laboratory tests, radiology, medical supplies, immunizations, injections, and nutrition can be billed to your insurance as a courtesy. How much you pay depends on the benefits of your particular insurance plan.  It is your responsibility to review your insurance policy for benefit and exclusion information prior to your scheduled visit. You can provide your insurance company our tax identification number (59-1961248) to learn how your policy will work at UHS.

There is a no-show fee for missed appointments. No show charges are also assessed for appointments not cancelled at least 30 minutes before the scheduled appointment time in the medical clinics. Physical Therapy appointments must be cancelled by 4:00 pm the day prior to the scheduled appointment and carry higher no-show fees.

Q. What about the lab?

The in-house lab is Quest. Quest accepts over 100 different insurance plans for their services. They are the lab for the student health insurance. Quest will collect your insurance information and bill your insurance and/or you directly (depending on your insurance plan). If you decide to pay for Quest labs instead of using your insurance, please use the Filing Restriction Form located at the Central Registration desk and pay the charges through your student account.

CHP and Coventry direct their insureds to use LabCorp. We have a pick-up service for LabCorp for some lab procedures. For other procedures, there are several LabCorp locations in Tallahassee.

Q. Will my insurance cover costs at the Health Center? That depends on your policy.

Please be aware that being in network does not guarantee that all services will be covered. You may still be subject to the co-pay, deductible and coinsurance provisions of your plan.

The Health Center is in network with:

  • Florida Blue (formerly Blue Cross Blue Shield)
    • Network Blue/Blue Options, Blue Choice/PPO and Traditional
  • Aetna
    • PPO, Managed Choice (POS) and HMO
  • United HealthCare (Student Resources)
    • FSU Sponsored Health Plan
    • In-network for all services
  • United HealthCare 
    • Choice Plus, PPO and POS  
  • Humana (Choice Care Network)
    • PPO, POS, and EPO
  • Medicaid (Humana)
    • Healthy Horizons
  • Cigna 
    • PPO and Open Access Plus (OAP) 
  • Tricare
    • Select 
    • Out of Network for Tricare Prime (referral required from your PCM)
  • Capital Health Plan
    • Out of network for Physical Therapy

All other insurance plans are considered out of network, i.e., students are fully responsible for all other charges beyond office visits. 

When payment is received from the insurance company, any unpaid health service charge will be posted to the student's account at Student Financial Services. Any unpaid balance on the student's account may create a registration hold. 

Medicaid

While Medicaid and Medicare can be used to register for classes at FSU, these plans cannot be used to pay for services at the Wellness Center.

Medicaid students can access care at University Health Services. The Health Center can bill for Medicaid or Medicare as a courtesy. Charges incurred at University Health Services may be deferred to students' accounts and students can then file a claim for reimbursement with students' Medicaid provider. 

Q. How can I pay for services?

The Health and Wellness Center accepts Discover, Visa, MasterCard, medical account debit card (typically associated with a Health Savings Account or FLEX spending account), the FSU card and health insurance as payment for services.

Fees from the Health Center posted on student financial accounts should be paid directly to Student Business Services. Payments by medical account debit card can be processed through Central Registration here at University Health Services.

Q. What if the student can't pay for the service?

Any health service charge unpaid by the student’s insurance company will be posted to the student's account. Exceptional cases may be considered for UHS support on a case-by-case basis. Please review our Discount Policy for more information. 

Q. What does an appointment cost?

This will depend on the services provided and your insurance coverage. The Health and Wellness Center, conveniently located on campus, provides a variety of quality services at discounted prices. Bring your insurance card with you at the time of each appointment and we will file your insurance claim for you. Any unpaid balances will be placed on your student account for payments.

Please note: Patients who are late will be rescheduled and charged a no-show fee. Those who miss a scheduled appointment will be charged a no-show fee. The fees vary according to clinic and appointment type.