Frequently Asked Questions

Emergency/After Hours

Q. What happens in the case of an emergency? After hours?

  1. In the case of a life-threatening emergency, students are directed to call 911 or to go to the nearest hospital emergency room. The emergency room is the most expensive venue for health care. If the student can wait until the Health Center is open, we will see them for treatment through one of our clinics.
  2. After hours students are directed to local walk-in clinics for urgent but non-emergency care. They are less expensive and the waiting time is generally shorter than emergency room services. For more information, see After Hours Care.
  3. For students living in residence halls, resident advisors (RAs) are trained to handle after-hours emergencies. If it is after hours and the RA feels it is serious, an ambulance may be called. The FSU Police Department, 644-1234, is also available for emergencies.


Q. Is either local hospital a Level 1 Trauma Center?

  1. No.
  2. Tallahassee Memorial Hospital is a Level 2 Trauma Center. They do not have a Burn Unit.
  3. Capital Regional Medical Center is also available for emergency services.
  4. The closest Level 1 Trauma Center is Shands Hospital at the University of Florida in Gainesville.

Q. How are students transported to the Emergency Room?

  1. FSU does not have designated transportation available for medical purposes only.
  2. Students living in a residence hall should contact their Resident Advisor (RA) for assistance. Resident Assistants (RAs) are trained to assist students with finding assistance or calling for an ambulance if necessary.
  3. At the Health Center students referred to the Emergency Room may go byambulance, have a friend drive them, or go in a taxi at the Health Center's expense.

Q. What about when The Health and Wellness Center is closed?

  1. All students may access care at the emergency room at either Tallahassee Memorial Hospital or Capital Regional Medical Center when The Health and Wellness Center is closed.
    1. The $350 ER co-pay for students with the University sponsored health insurance is waived if the student is admitted to the hospital.
    2. The deductible for students with the University sponsored health insurance will be applied to any ER visit as well as the 20% co-insurance after the deductible is met.
  2. For urgent but non-emergent care students may access the TMH urgent care center across the street from the TMH ER.
  3. After-hours care for students with the University-sponsored health insurance is Patients First or the TMH Urgent Care Center. You may be seen at any of these providers for a co-pay of $50. Telephone numbers and clinic locations can be found in the yellow pages of the telephone directory as well as on the After Hours Care brochure posted on the wellness center web site. Click on the Hours topic in the menu on the right side of the health center home page. The After Hours Care brochure is also available display boxes throughout the Health and Wellness Center.
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