Fees & Payments
Understanding health fees, insurance billing, and financial responsibilities at University Health Services.
Connect with Us!
Phone: (850) 644-1640
Email: uhs-billing@fsu.edu
The office is staffed with experienced and dedicated professionals who will file your medical claims. They communicate with patients and insurance companies to ensure your claims are processed correctly and in a timely manner. We realize that the billing process can be confusing, so we are here to help you better understand what you can expect.
Billing Reference Info
UHS NPI Number: 1699809236
UHS Tax ID Number: 59-1961248
Pay Student Account Charges:
Student Health Fee
The Student Health Fee supports student access to healthcare services and helps fund essential campus health programs, including medical services, counseling and psychological services, health promotion and wellness initiatives, and emergency medical response services. The Health Fee is not health insurance and should not be interpreted as payment for individual healthcare services or healthcare-related charges.
Important: Your Health Fee is Not Health Insurance
The Health Fee helps support access to healthcare and essential campus health programs. However, it is not health insurance and does not cover all medical services or healthcare-related charges.
In-Network Insurance Plans
We bill all other Insurance plans BUT we are In-Network with the following at the present time:
Aetna
- HMO
- QPOS
- USAccess
- Elect Choice
- Managed Choice POS
- Aetna Choice POS II
- Aetna Select
Aetna Student Health Insurance
- FSU sponsored health plan
- In-network for all services
Florida Blue (formerly Blue Cross Blue Shield)
- Network Blue/Blue Options
- Blue Choice/PPO
- Traditional
- BlueCare HMO
- SimplyBlue HMO
United HealthCare
- Choice Plus
- PPO
- POS
CIGNA
- PPO
- OAP (Open Access Plus)
Tricare
- Select
- Prime (Out-of-Network, Referral from your PCM is required)
Capital Health Plan (CHP)
Out-of-Network for Physical Therapy
United Behavioral Health
In-Network Provider
Medicaid (Humana)
Healthy Horizons
Already enrolled in Florida Medicaid? If you want to switch from your current Medicaid plan and enroll in Humana Horizons in Florida, you can:
- Text ENROLL to FLSMMC (357662)
- You will need your Medicaid ID number and the account PIN number.
- View SMS Terms of service here: https://www.flmedicaidmanagedcare.com/sms
- Go to FLMedicaidManagedCare.com
- Create a Member Portal Account or chat with a virtual enrollment assistant.
- Call the helpline to speak with a Choice Counselor at (877) 711-3662
- To pick a new plan, you will need your member's birth year and Medicaid ID or Gold Card number.
FSU University Health Services (UHS) must be assigned as your Primary Care Provider (PCP) in order for us to bill medicaid for services rendered. Please call Humana/Healthy Horizons at (800) 477-6931 to verify that UHS is your PCP. If we are not listed, there will be a delay in care until this has been completed.
Understanding Your Health Insurance
UHS bills insurance for eligible services when you provide your insurance information. Your insurance company determines which services are covered and how much it will pay.
Before your appointment: Check your benefits, network status, and potential out-of-pocket costs. Verification of benefits does not guarantee payment.
Your Financial Responsibility
By receiving services at UHS, you authorize UHS to submit claims and share necessary information with your insurance carrier.
You are responsible for any charges insurance does not pay, including:
- Deductibles
- Coinsurance
- Non-covered services
- Denied claims
- Benefit limitations
- Inactive coverage
- Out-of-network or unavailable coverage
How Billing Works
Once your insurance has processed your claim, any remaining balance may be charged to your FSU student account in accordance with university procedures.
When will I see a charge?
Insurance claims can take 30–90 days or longer to process.
To pay charges on your student account, click here.
Before Your Appointment
Ask your insurance company:
- Is UHS in-network for my plan?
- Is the service I need covered?
- Will I owe a deductible, copay, or coinsurance?
- Do I need prior authorization?
Self-Pay Options & Good Faith Estimates
University Health Services offers discounted self-pay rates for patients who do not have health insurance or choose not to use their insurance for their visit.
Under federal law, healthcare providers are required upon request to provide patients who are uninsured or not using insurance with a Good Faith Estimate of their expected charges for medical items and services.