Kelly Dykes

Kelly Dykes is a dedicated and accomplished Healthcare Administrator with over 20 years of experience supporting clinical operations, revenue cycle management, administrative systems, and technological infrastructure in college health. She brings proven leadership in building strong, diverse teams that thrive in complex environments, with a focus on digital transformation, organizational quality, and operational excellence.

Throughout her career at University Health Services, Kelly has led the implementation of clinical information systems, developed training programs to support technology adoption, and contributed to accreditation, quality improvement, and risk management initiatives. Her work has consistently bridged the gap between clinical and administrative functions, enhancing both patient care and operational efficiency.

In her current role as Associate Director for Student Business Services and Insurance Billing at Florida State University, Kelly oversees a broad portfolio of operations that are vital to student health and academic success. She is responsible for managing the university’s Health Admissions Compliance requirements, which include insurance and immunization mandates for all incoming students. Her leadership extends to the Medical Records department and the Course Drop/Withdrawal offices, ensuring seamless coordination between health documentation and academic processes. Additionally, Kelly directs all insurance and billing components of revenue cycle management, integrating financial operations with clinical services to support sustainable and efficient healthcare delivery.

Kelly’s adaptability and drive have positioned her as a trusted leader across multiple domains. Her collaborative spirit and commitment to excellence continue to make her an invaluable asset to the University Health Services team.